Frequently Asked Questions

Everything you need to know about our premium audio products and services.

What is the standard shipping timeframe for hardware?

For physical audio interfaces and hardware, standard shipping typically takes 3-5 business days within the domestic region. International shipping may take 7-14 business days depending on customs processing.

How do I access my digital software downloads?

Once your purchase is complete, you will receive a confirmation email with a unique serial key. You can download and manage your library via the Spitfire Audio App available for macOS and Windows.

What is your return policy for electronics?

We offer a 30-day return policy for unopened and unused hardware. Please note that digital software products are non-refundable once the serial key has been redeemed or the download has commenced.

Are your products compatible with all Digital Audio Workstations (DAWs)?

Yes, our virtual instruments and plugins are designed to be compatible with major DAWs including Logic Pro, Ableton Live, Cubase, FL Studio, and Pro Tools, supporting VST, AU, and AAX formats.

Do you offer technical support for setup and installation?

Absolutely. Our dedicated technical support team is available via live chat and email to assist you with installation, authorization, and troubleshooting any hardware connectivity issues.

Is there a warranty on hardware purchases?

All hardware products come with a one-year limited warranty covering manufacturing defects. If your device malfunctions under normal use, we will provide a repair or replacement free of charge.